Returns & Exchanges

At Troovy Foods, we strive for 100% freshness and customer satisfaction with every order. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged, expired, or incorrect.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please check your package immediately for any signs of damage or discrepancies in the items received.

• 2.
  Contact Support

  Email our team at [email protected] within 48 hours of delivery with your order number and clear photos of the issue.

• 3.
  Verification Process

  Our quality assurance team will review your request and photos to determine if a replacement or refund is applicable based on our freshness guarantee.

• 4.
  Resolution

  Once approved, we will initiate a replacement shipment at no extra cost or process a full refund to your original payment method within 5-7 business days.